Used to be good. The machines are tight. They cut back on the quality of food in the VIP Lounge. Room filled with dirty tables with food left from previous guest.
For this place to be a Hotel and Casino which we know is not cheap the food and service should be priority which I believe lack.
Had a good Thanksgiving Buffet. Good service. Also, had good time on casino floor. Played slots for approximately 3 hours and broke even. Good time
It has been quite awhile since I've been to Hollywood Casino. I love that there is no more smoking here. Waitstaff was attentive, and dealers we pretty friendly. It appears that the business may have slowed in recent years, as it was easy to play any table on a Saturday night. Lost money, but had fun.
Through my job they celebrate the annual staff appreciation day, and we get a free lunch buffet style. We been going there for 5 years now. I never had a compliant about the food or service in the buffet style,but this time I do. The variety of food was not there this time, also the replenishing of food was horrible you had to wait for a while and imagine approximately 500 employees in line getting there food and others waiting. The server said they run out of glass cups or even the hard plastic cups so the were serving small water bottles for those that ask for water.
This place nice. They only give some people hotels and free play . How I know my friend don't go here anymore she has not been here. Since 2015 And she ALWAYS get free room And free play. I was going once a month and wasn't getting ANYTHING. I. Started going last year. And spending good money. But I never got a free anything. So don't think I will go back.
Hollywood Casino Hotel Joliet is a US Casino based in Joliet, Illinois. Hollywood Casino Hotel Joliet is located at 777 Hollywood Blvd, Joliet, IL 60436, USA.
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